- Genesys Phone Number
- Genesys Mobile Phones & Portable Devices Drivers
- Genesys Phone System
- Genesys Phone System Reviews
Use this matrix to find details about the phones that Genesys Cloud supports.
LG Mobile Drivers and Software. Learn how to use, update, maintain and troubleshoot your LG devices and appliances. Once connected, you may be prompted on your phone to select a USB connection type, select Media sync (MTP) or File Transfer. Mobile devices, appliances and home entertainment solutions - and find everything you need to. Genesys enables you to send two types of text messages. Short Message Service (SMS) is alphanumeric character-based text messaging up to 160 characters to mobile phones, while Multimedia Messaging Service (MMS) lets you send longer texts that include multimedia content, including graphics and video. The managed phone approach is the preferred method for configuring, setting up, and managing Polycom IP phones or SIP Soft Phones. You can use auto-provisioning and still have the flexibility to create custom configuration files as needed. A mobile telephone used by a person who operates a commercial motor vehicle shall not be deemed a 'hands-free mobile telephone' when the driver presses more than a single button to dial or answer the phone; a commercial vehicle driver is not allowed to make a phone call or use a texting device while the vehicle is temporarily stationary because.
Model | Quick reference | G.729/G.711 codec | MTLS | Persistent connection | BYOC Premises compatible | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| AudioCodes 400 | 405 | N | N | Y | Y | Y | N | Y | Y | N | Y |
| 405HD | N | N | Y | Y | Y | Y | Y | Y | N | Y | |
| 420HD | Y | Y | Y | Y | Y | N | Y | Y | N | Y | |
| 430HD | N | Y | Y | Y | Y | N | Y | Y | N | Y | |
| 440HD | N | Y | Y | Y | Y | N | Y | Y | N | Y | |
| Genesys | Genesys Cloud WebRTC phone | Y | N | Y | N | Y | N | Y | Y | Y | Y |
| 405 | Y | N | Y | Y | Y | N | Y | Y | N | Y | |
| 405HD | Y | N | Y | Y | Y | Y | Y | Y | N | Y | |
| 420HD | Y | N | Y | Y | Y | N | Y | Y | N | Y | |
| PureCloud softphone | Y | Y | Y | Y | Y | N | Y | Y | N | Y | |
| Interaction SIP Station II | Y | Y | Y | Y | Y | N | Y | Y | N | Y | |
| Polycom SoundPoint IP | 301 | N | N | Y | Y | N | N | Y | Y | N | Y‡ |
| 320 | N | N | Y | Y | N | N | Y | Y | N | Y‡ | |
| 321 | N | Y | Y | Y | N | Y | Y | Y | Y*† | Y | |
| 330 | N | N | Y | Y | N | N | Y | Y | N | Y‡ | |
| 331 | N | Y | Y | Y | N | Y | Y | Y | Y*† | Y | |
| 335 | N | Y | Y | Y | N | Y | Y | Y | Y*† | Y | |
| 430 | N | N | Y | Y | N | N | Y | Y | N | Y‡ | |
| 450 | N | Y | Y | Y | N | Y | Y | Y | Y*† | Y | |
| 501 | N | N | Y | Y | N | N | Y | Y | N | Y‡ | |
| 550 | N | Y | Y | Y | N | Y | Y | Y | Y*† | Y | |
| 560 | N | Y | Y | Y | N | Y | Y | Y | Y*† | Y | |
| 600 | N | N | Y | Y | N | N | Y | Y | N | Y‡ | |
| 601 | N | N | Y | Y | N | N | Y | Y | N | Y‡ | |
| 650 | N | Y | Y | Y | N | Y | Y | Y | Y*† | Y | |
| 670 | N | N | Y | Y | N | Y | Y | Y | Y*† | Y | |
| Polycom SoundStation IP | 4000 | N | N | Y | Y | N | N | Y | Y | N | Y‡ |
| 5000 | Y | Y | Y | Y | N | Y | Y | Y | Y*§ | Y | |
| 6000 | Y | Y | Y | Y | N | Y | Y | Y | Y*§ | Y | |
| 7000 | Y | Y | Y | Y | N | Y | Y | Y | N | Y | |
| Polycom VVX | 101 | N | N | Y | Y | N | Y | Y | Y | Y** | Y |
| 150 | N | Y | Y | N | Y | Y | Y | Y | Y | ||
| 201 | Y | N | Y | Y | N | Y | Y | Y | Y** | Y | |
| 250 | N | Y | Y | Y | Y | Y | Y | Y | Y | ||
| 300 | N | Y | Y | Y | N | Y | Y | Y | Y** | Y | |
| 301 | Y | Y | Y | Y | Y | Y | Y | Y | Y** | Y | |
| 310 | N | Y | Y | Y | N | Y | Y | Y | Y** | Y | |
| 311 | Y | Y | Y | Y | Y | Y | Y | Y | Y** | Y | |
| 350 | N | Y | Y | Y | Y | Y | Y | Y | Y | ||
| 400 | N | Y | Y | Y | N | Y | Y | Y | Y** | Y | |
| 401 | N | Y | Y | Y | Y | Y | Y | Y | Y** | Y | |
| 410 | N | Y | Y | Y | N | Y | Y | Y | Y** | Y | |
| 411 | N | Y | Y | Y | Y | Y | Y | Y | Y** | Y | |
| 450 | N | Y | Y | Y | Y | Y | Y | Y | Y | ||
| 500 | N | Y | Y | Y | Y | Y | Y | Y | Y**Δ | Y | |
| 501 | Y | Y | Y | Y | Y | Y | Y | Y | Y** | Y | |
| 600 | N | Y | Y | Y | Y | Y | Y | Y | Y** | Y | |
| 601 | Y | Y | Y | Y | Y | Y | Y | Y | Y** | Y | |
| Polycom Trio | 8500 | Y | N | Y | Y | Y | Y | Y | Y | Y** | Y |
| 8800 | Y | N | Y | Y | Y | Y | Y | Y | Y** | Y | |
| Spectralink 8000 Portfolio Handsets | 84-Series | N | Y | Y | Y | N | N | Y | Y | N | Y |
* These models need to be running UC Software version 4.0.13 or greater in order to support ZTP, Global Phone Provisioning, and secure VOIP.
** These models need to be running UC Software version 5.5.2 or greater in order to support ZTP, Global Phone Provisioning, and secure VOIP.
† These models must have a manufacture date of January 2010 or later in order to be supported by Genesys Cloud Voice.
For more details, see Device Certificates on Polycom Phones.
§ These models must have a manufacture date of March 2010 or later in order to be supported by Genesys Cloud Voice.
For more details, see Device Certificates on Polycom Phones.
Δ These models must have a manufacture date of December 2011 or later in order to be supported by Genesys Cloud Voice.
For more details, see Device Certificates on Polycom Phones.
‡ These models are supported for the Local Deployment Model (local Edge), but will not be able to use ZTP, secure provisioning, or secure VOIP (SIP TLS). These models can still be provisioned by pointing each phone to one of the local Edge devices. More information on phone provisioning to local Edges can be found in the article Manually configure the provisioning information for the Polycom SoundPoint IP phone.
Note:- CDM includes both Genesys Cloud Voice and BYOC Cloud.
- LDM includes both Genesys Cloud Edge and BYOC Premises.
If the iOS device cannot connect with your computer, it might be:
- iTunes won't detect and recognize my iPhone/iPad/iPod.
- My computer won't recognize my iPhone/iPad/iPod.
- PanFone failed to detect my iPhone/iPad/iPod.
All the detection issues above may due to the Apple Mobile Device USB Driver has not installed successfully on your computer. To solve this problem, please follow these steps to install Apple Mobile Device USB Driver manually on your computer.
Step 1: Connect your device with your computer.
Step 2: Open your computer management window.
Right-click on My Computer/This PC icon on the desktop and choose Manage to open the Computer Management window, which is shown as picture below:
Step 3: Find Apple Mobile Device USB Driver.
After the Computer Management window is open, on the left panel of the Computer Management window, choose
Genesys Phone Number
Device Manager
. Then expand 
Universal Serial Bus controller or Universal Serial Bus devicesGenesys Mobile Phones & Portable Devices Drivers
(for Win10) on the right panel. Locate the Apple Mobile Device USB Driver. If you can not find Apple Mobile Device USB Driver, please go to Step 4 Reinstall Apple Mobile Device USB Driver.- If you can find Apple Mobile Device USB Driver and there is no symbol over it, it means this device installed successfully.
- If you find this entry, there is other symbol next to it, which means that the driver is disabled. Right-click it and choose Enable from the pop-up menu to enable this device.
- If you find this entry but the entry listed with symbol '!' or '?' over it, please go to Step 4 to re-install the Apple Mobile Device Driver.
Step 4: To install or re-install Apple Mobile Device USB Driver
Under the Other devices, double click Universal Serial Bus(USB) controllers.
On the pop-up window, simply choose the second one -- Browse my computer for driver software.
Download dell monitors driver. The path should be: 'C:Program FilesCommon FilesAppleMobile Device SupportDrivers' (If you had changed your iTunes installing path, please follow your own path.) For 64 bit users, please kindly note that it should be in 'Program Files' folder, not the 'Program Files(x86)'.
Step 5: Reconnect your device.
After install/re-install the driver, unplug your iOS device and then reconnect it using USB cable. Now, your iOS device detection problem would be fixed.
Note: The Apple Mobile Device USB Driver has not been updated
If you have installed the Apple Mobile Device USB Driver and enabled the services, but still get 'Device not detected' error, this problem may be caused by Apple Mobile Device USB Driver has not been updated.
To fix it, right-click on on My Computer/This PC icon on the desktop and choose Manage to open the Computer Management window. On the left panel, choose Device Manager. Then expand Universal Serial Bus controller; locate the Apple Mobile Device USB Driver. Right click Apple Mobile Device USB Driver and click 'Update driver'.
Then your problem will be solved.Genesys Phone System
The above is the solution for How to Install Apple Mobile Device USB Driver. Hope it will help you to connect your iOS device with your computer successfully.
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